28jili Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout:

• "28jili" / "the Platform" refers to the online gaming platform accessible at 28jili.cam, including all its sub-sections, game categories, account management tools, and associated services.
• "Player" / "you" / "your" refers to any individual who accesses, registers on, or uses the 28jili platform in any capacity.
• "Account" refers to the registered player account created upon successful completion of the 28jili registration and KYC verification process.
• "Wallet" / "Balance" refers to the player's Philippine Peso account balance held on the 28jili platform, reflecting deposited funds, winnings, and any applicable bonus credits.
• "Bonus Credits" refers to non-cashable promotional funds credited to an account subject to applicable wagering requirements.
• "KYC" refers to Know Your Customer — the identity verification process required for all 28jili accounts prior to withdrawal processing.
• "Prohibited Jurisdiction" refers to any territory from which access to or use of online gaming services is prohibited by local law.
• "Real-Money Wager" refers to any bet placed using funds from the player's verified Philippine Peso wallet balance, exclusive of bonus credits.

2. Acceptance of Terms

By accessing the 28jili platform, completing the registration process, logging into an existing account, or placing any wager — whether real-money or using bonus credits — you irrevocably agree to be bound by these Terms & Conditions in their current version, as well as any supplementary rules, policies, and game-specific terms referenced herein or published on the platform.

These Terms & Conditions apply in conjunction with the 28jili Privacy Policy, Responsible Gaming Policy, Bonus Terms, and individual game rules. In the event of any conflict between these Terms & Conditions and any supplementary document, these Terms & Conditions shall prevail unless explicitly stated otherwise in the supplementary document.

Acceptance is binding and continuous for as long as you maintain an active 28jili account. Your continued use of the platform following any published amendment to these terms constitutes acceptance of the revised version. It is your responsibility to review these terms periodically.

3. Eligibility

3.1 Age Requirement

You must be at least 21 years of age to register for and use a 28jili account. This requirement is non-negotiable and reflects the minimum legal age for casino gambling under Philippine law as regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). 28jili implements mandatory identity verification to enforce this requirement, and any account found to be held by a person under 21 years of age will be immediately closed, with all funds handled in accordance with applicable anti-money laundering obligations.

3.2 Jurisdictional Eligibility

28jili is operated for and directed at players residing in or accessing the platform from the Republic of the Philippines. It is your sole responsibility to determine whether accessing and using online gaming services is lawful in your jurisdiction. Players accessing 28jili from Prohibited Jurisdictions are not eligible to use the platform and do so in violation of these terms. 28jili accepts no liability for any legal consequences arising from access by players in Prohibited Jurisdictions.

3.3 Additional Restrictions

The following individuals are ineligible to hold a 28jili account or place wagers on the platform regardless of age:

• Employees, directors, officers, and contractors of 28jili and its affiliated entities, including immediate family members residing in the same household;
• Individuals who are subject to a self-exclusion order issued by 28jili or any gaming regulatory authority in the Philippines;
• Individuals who have previously had a 28jili account permanently closed for cause, including but not limited to fraud, collusion, or terms violation.

4. Account Registration & KYC Verification

4.1 Registration

To access real-money games on 28jili, you must create an account by providing accurate, current, and complete information including your mobile number, email address, full legal name as it appears on your government-issued identification, and date of birth. You warrant that all information provided during and after registration is truthful and accurate, and you undertake to update such information promptly if it changes.

One account per person is permitted. The creation of multiple accounts by the same individual — whether using the same or different personal information, devices, or payment methods — is a violation of these terms and may result in the permanent closure of all associated accounts and forfeiture of all balances.

4.2 Know Your Customer (KYC)

28jili is required by applicable regulations to verify the identity of all account holders prior to processing withdrawal requests. KYC verification requires submission of:

• A clear, valid Philippine government-issued photo identification (PhilSys National ID, UMID, Driver's License, or Passport);
• A current selfie matching the submitted identification document;
• Where applicable, proof of ownership of the payment method used for deposits (e.g., GCash account screenshot, BPI account statement).

KYC documentation is reviewed by the 28jili compliance team. Processing typically takes 24–72 hours for initial submissions. Withdrawal requests will not be processed on accounts with incomplete or unverified KYC status. 28jili reserves the right to request additional documentation at any stage and to suspend withdrawal access pending verification.

4.3 Account Information Accuracy

You are responsible for maintaining accurate registration information throughout the life of your account. Providing false, misleading, or incomplete information — including false date of birth, identity documents belonging to another person, or a registered mobile number you do not own — constitutes fraud and will result in immediate permanent account closure and forfeiture of all associated funds.

5. Account Security

You are solely responsible for maintaining the confidentiality and security of your 28jili login credentials, including your username, password, and any OTP codes transmitted to your registered mobile number. You must not share your credentials with any third party for any reason.

All activity occurring under your 28jili account — including wagers placed, deposits made, and withdrawals requested — is deemed to have been authorized by you. 28jili accepts no liability for losses or unauthorized access arising from your failure to secure your login credentials, except where such access results directly from a security failure on the part of 28jili.

If you suspect unauthorized access to your account, you must contact 28jili support immediately via live chat. 28jili may temporarily freeze the account pending investigation. You should also change your password immediately if you retain access.

28jili will never request your password through any communication channel, including live chat, email, or Viber. Any request for your password purportedly from 28jili is fraudulent — do not comply and report it to our support team immediately.

6. Deposits & Withdrawals

6.1 Deposits

28jili accepts deposits via the payment methods listed in the Cashier section at the time of transaction, which currently include GCash, Maya/PayMaya, GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. All deposits are processed in Philippine Peso. The minimum deposit amount is ₱50 unless otherwise specified for a particular payment method or promotion.

All funds deposited must originate from a payment method registered in your own name and verified under your KYC record. Third-party deposits — funds transferred from an account belonging to another person — are prohibited. Any deposit identified as having originated from a third-party source may be reversed, and the associated account may be suspended pending investigation.

6.2 Withdrawals

Withdrawal requests are subject to successful KYC verification. Withdrawals will be processed to the same payment method used for the most recent deposit where technically feasible, subject to applicable limits and method availability. 28jili reserves the right to request additional verification documentation before processing any withdrawal at its discretion.

GCash and Maya withdrawals are typically processed within 5–30 minutes of request approval during normal operating hours. Bank transfers via InstaPay to BPI, BDO, and Metrobank typically clear within 30–60 minutes on business days. Processing timelines are targets and not guarantees; delays may occur due to third-party payment provider conditions, system maintenance, or compliance review requirements.

Winnings arising from wagers placed using Bonus Credits may be subject to withdrawal restrictions as specified in the applicable bonus terms. Real-money winnings from real-money wagers are subject to standard withdrawal processing without bonus-related restrictions.

6.3 Transaction Limits

Minimum and maximum deposit and withdrawal limits apply per transaction and per day, as displayed in the Cashier section of your 28jili account. These limits may vary based on your account's KYC verification status, loyalty tier, and the selected payment method. Limits are subject to change without prior notice.

6.4 Anti-Money Laundering

28jili operates in compliance with applicable Philippine anti-money laundering legislation, including the Anti-Money Laundering Act (AMLA) as amended. Unusual transaction patterns, deposit-and-withdrawal without meaningful wagering activity, and patterns consistent with money laundering will be reported to the appropriate authorities. Associated accounts will be suspended pending investigation and regulatory guidance.

7. Bonuses & Promotions

28jili may offer bonuses, free spins, reload offers, cashback promotions, and loyalty rewards to eligible account holders from time to time. All promotions are subject to individual terms and conditions published at the time of the offer, which specify the wagering requirement, eligible games, minimum deposit, expiry period, maximum withdrawal from bonus winnings, and any other applicable restrictions.

The following general rules apply to all 28jili bonuses unless the specific promotion terms state otherwise:

• A player may only claim each type of welcome or first-deposit bonus once per account, per household address, and per verified payment method;
• Bonus credits must be wagered the specified number of times before any withdrawal of bonus-derived winnings is permitted;
• If a withdrawal is requested before a bonus wagering requirement is fulfilled, 28jili reserves the right to deduct the bonus amount and any associated winnings from the withdrawal;
• Bonus abuse — including but not limited to exploiting minimum-edge games to fulfill wagering requirements, coordinating with other players, or creating multiple accounts to claim bonuses repeatedly — will result in bonus forfeiture and account suspension;
• 28jili reserves the right to withdraw, modify, or discontinue any promotion at any time without prior notice, subject to honoring commitments already made to players who have fulfilled the initial qualifying conditions.

Participation in any 28jili promotion constitutes acceptance of the specific terms applicable to that promotion.

8. Game Rules & Fairness

All games available on 28jili — including live dealer casino games, RNG slot titles, sports betting markets, bingo rooms, and racing products — operate under the individual rules of the respective game or event. It is the player's responsibility to familiarize themselves with the applicable rules before wagering.

RNG-based games on 28jili use certified Random Number Generator technology, independently tested by accredited gaming laboratories. The published Return to Player (RTP) percentages for slot and RNG table games reflect figures from certified testing documentation. These figures represent theoretical long-run averages over millions of game rounds and are not guarantees of individual session outcomes.

In the event of a technical malfunction affecting an RNG game — including server disconnections, software errors, or incomplete game rounds — bets placed in the affected round may be voided and stakes returned to the player's balance. 28jili's determination regarding technical malfunctions and their resolution is final.

Live dealer game outcomes are determined by real-world physical events (card deals, roulette ball landing positions, dice rolls) observed through live video. 28jili is not responsible for any communication delay between the live game environment and the player's device that may affect the player's ability to place or modify bets before the relevant betting window closes.

Sports betting and racing markets are settled according to official results from the relevant governing body or accepted industry standard results providers. In the event of cancellation, postponement, or abandonment of a fixture, 28jili's individual market settlement rules for that sport or event type will govern outcome determination and refund processing.

9. Prohibited Conduct

The following conduct is strictly prohibited on the 28jili platform. Engagement in any prohibited conduct — regardless of outcome or intent — may result in immediate account suspension, permanent closure, and forfeiture of all balances:

• Fraud and identity misrepresentation — including providing false KYC documents, creating accounts under another person's identity, or impersonating 28jili staff;
• Collusion — coordinating with other players to gain an unfair advantage in any game, particularly poker, live dealer games, or promotional competitions;
• Use of automated systems — deploying bots, scripts, software tools, or artificial intelligence to automate betting decisions or actions on the platform without explicit written authorization from 28jili;
• Bonus abuse — systematic exploitation of promotional terms including multi-accounting, gnoming, or coordinated bonus harvesting;
• Chargebacks — initiating a payment reversal or chargeback through a financial institution for a deposit that was legitimately processed and credited to your account;
• Money laundering — using the platform to process, transfer, or obscure funds derived from illegal activity;
• Exploitation of errors — deliberately taking advantage of software bugs, pricing errors, or technical malfunctions to generate winnings. Winnings arising from exploited errors will be voided;
• Threatening or abusive behavior — directing threatening, abusive, harassing, or discriminatory communications toward 28jili staff or other players through any platform channel;
• Unauthorized access — attempting to gain unauthorized access to 28jili systems, player accounts, databases, or administrative functions through any technical means.

10. Responsible Gaming

28jili is committed to promoting responsible gaming practices. The platform provides the following tools to all account holders as standard features accessible through account settings:

• Deposit limits — set daily, weekly, or monthly caps on the total amount you may deposit. Limit reductions take effect immediately; limit increases require a mandatory waiting period;
• Session time reminders — configure notifications to alert you after a specified duration of continuous gameplay;
• Cooling-off periods — temporarily restrict access to your account for a chosen period (24 hours to 6 weeks);
• Self-exclusion — voluntarily exclude yourself from all 28jili platform access for a minimum period of 6 months. Self-exclusions cannot be reversed before the chosen period expires.

If you believe your gambling behavior has become problematic, we strongly encourage you to use the self-exclusion tool and seek support from qualified counseling services. 28jili's 24/7 support team can activate immediate account restrictions on request — contact us via live chat at any time.

For comprehensive responsible gaming information, please visit the Responsible Gaming page on this site.

Remember: gambling on 28jili is entertainment. If it stops feeling that way, that is the signal to stop and seek help.

11. Account Suspension & Closure

11.1 Closure by 28jili

28jili reserves the right to suspend or permanently close any account at any time, with or without prior notice, in the event of:

• Violation of any provision of these Terms & Conditions;
• Fraudulent, suspicious, or abusive activity as determined by the 28jili compliance team;
• Failure to pass or complete KYC verification within a reasonable period;
• A legal or regulatory requirement to do so;
• Inactivity — accounts with no login activity for 12 consecutive months may be flagged for dormancy review in accordance with 28jili's dormant account policy.

Upon closure for cause, 28jili reserves the right to withhold some or all account balances pending investigation. Where closure is not for cause, verified real-money balances will be returned to the player via their registered withdrawal method following satisfactory KYC review.

11.2 Voluntary Closure

You may request closure of your 28jili account at any time by contacting our support team via live chat. Before closing your account, any pending withdrawal requests will be processed normally. Voluntary account closures are not subject to balance forfeiture where the account is in good standing.

12. Intellectual Property

All content on the 28jili platform — including but not limited to the platform name and logo, website design, graphic elements, game assets displayed through the platform interface, text, software, and promotional materials — is the intellectual property of 28jili or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property law.

Your 28jili account grants you a personal, non-exclusive, non-transferable, limited license to access and use the platform for legitimate personal gaming purposes only. You may not reproduce, distribute, publicly display, reverse engineer, or create derivative works from any platform content without prior written consent from 28jili.

13. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, 28jili's total aggregate liability to any player arising from or relating to use of the platform — whether arising in contract, tort, statute, or otherwise — shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

28jili shall not be liable for:

• Loss of winnings, profits, or data arising from technical malfunctions, connectivity failures, or interruptions to the platform not directly caused by 28jili's gross negligence;
• Indirect, incidental, consequential, or punitive damages of any nature;
• Any loss arising from a player's failure to secure their account credentials;
• Delays in deposit or withdrawal processing caused by third-party payment providers including GCash, Maya, or Philippine banks;
• Any loss arising from a player's continued use of the platform after becoming aware of a technical issue, error, or malfunction.

Nothing in this clause limits 28jili's liability for death or personal injury caused by its own negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

14. Privacy

28jili collects, processes, and stores personal data in accordance with the 28jili Privacy Policy and the requirements of the Republic of the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By using the 28jili platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Please review the Privacy Policy page for full details on what data we collect, how it is used, who it may be shared with, and how you may exercise your data subject rights.

15. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of laws principles.

Any dispute arising out of or in connection with these Terms & Conditions, including any question regarding their existence, validity, interpretation, or termination, shall first be submitted to 28jili's internal complaints process by contacting support via live chat or the email address published on this site. 28jili commits to acknowledging all formal complaints within 48 hours and providing a substantive response within 14 business days.

If a dispute cannot be resolved through 28jili's internal process, it shall be subject to the exclusive jurisdiction of the competent courts of the Republic of the Philippines. You agree to this exclusive jurisdiction and waive any objection to venue on grounds of inconvenience or otherwise.

16. Amendments

28jili reserves the right to amend, supplement, or replace these Terms & Conditions at any time. Material amendments — those affecting player rights, withdrawal procedures, or eligibility — will be communicated to account holders via the registered email address or through a prominent notice on the platform at least 14 days before the amendment takes effect.

Non-material amendments — including corrections of typographical errors, clarifications of existing provisions, or additions of game-specific rules that do not affect core player rights — may be published without advance notice and take effect upon publication.

Your continued use of the 28jili platform following the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree to the revised terms, you must cease using the platform and contact support to close your account and request return of any verified real-money balance.

17. Contact

For questions, clarifications, or formal complaints regarding these Terms & Conditions, please contact 28jili through the following channels:

• Live Chat: Available 24/7 through the 28jili platform
• Viber Support: Available 24/7
• Email: [email protected] (plain text — not a clickable link)

When submitting a formal complaint, please include your registered mobile number, a description of the issue, relevant dates and transaction reference numbers, and any supporting documentation. This helps our team investigate and resolve your concern as efficiently as possible.